Return & Exchange / Refund Policy

This return policy applies to all products sold by Shenzhen Dingdangchuang Technology Co., Ltd., covering defective, non-defective, wrong-size, or unwanted jewelry orders.

1. Valid Return Time Window

All return & exchange applications must be submitted within 30 calendar days from the parcel delivery date. We reject all return requests submitted after the 30-day valid period; no exceptions.

2. Acceptable Return Product Condition

Items for return or exchange must be kept intact, original retail packaging retained, with no severe scratches, damage, or missing accessories. Slightly opened or lightly worn items are acceptable as long as there is no permanent damage. Please keep your order receipt as a return verification document.

3. Standard Return Operation Process (RMA Mandatory)

  1. Before sending back any goods, you must send an email to support@wearingfelicity.com to apply for an official RMA (Return Merchandise Authorization) number. Returns without a valid RMA number will be rejected and cannot be processed for refund or exchange.
  2. We will reply with the RMA number and unified China return warehouse address within 1 business day after receiving your application.
  3. Write the full RMA number clearly on the outer shipping carton of the returned parcel; do not write marks on the original product retail packaging.
  4. Use an extra outer shipping box to pack returns to avoid product packaging damage during transit.
  5. Send the return tracking number back to our support email once you post the parcel.

4. Shipping Cost Responsibility Disclosure (Fully Transparent)

Scenario 1: Customer-initiated return (wrong size, dislike, wrong purchase, customer remorse)

  • All return shipping fees and postal charges shall be fully paid by the customer. We do not reimburse any return delivery cost.
  • No restocking fee, no extra handling fee for returns.
  • Return method: Regular international postal service selected by customer.

Scenario 2: Our liability return (wrong item delivered, factory defective, damaged during shipment)

  • All return shipping costs will be fully borne by our company; we will provide a pre-paid return label upon RMA approval.

5. Refund Processing Rules

  1. After we receive and inspect returned goods, the refund will be processed within 24 business hours.
  2. Refund will be issued via the original payment channel used to place the order.
  3. Bank/third-party payment platform transfer delay is out of our control; refunds may take up to 3 business days to display in your account balance.

6. Exchange Service Rules

Exchange requests follow the same 30-day time limit and RMA application rules as returns. We will arrange new item shipment after receiving and inspecting returned original products. Exchange shipping cost division follows the same liability standard as above return clauses.

7. Order Cancellation Policy

  1. Non-customized products: Cancellation requests are accepted within 24 calendar hours after order submission. To cancel, please email support@wearingfelicity.com with your order number.
  2. Customized/personalized products (photo engraving, custom carving): Once production has started (within 24 hours after payment confirmation), orders cannot be cancelled as production materials and labor have already been invested.
  3. We will send a cancellation confirmation email within 8 business hours after receiving your request; full payment will be refunded once confirmed.
  4. If you do not receive cancellation notification within 12 business hours, please contact us again to follow up.

8. Return Address

  1. Return Address: Room 503, No. 36, Zhongfang, Xiacun Community, Nanwan Street, Longgang District, Shenzhen, Guangdong, 518100, P.R.China.
  2. Please note that we require an RMA number for all returns. Do not ship back any items before receiving your official RMA number via email.