Shipping & Delivery Policy
1. Order Processing Time
- Non-custom, non-personalized jewelry: Shipped out within 24 business hours (exclude weekends & public holidays)
- Custom personalized jewelry (photo engraving, custom carving): Process within 24 business hours after payment confirmation, standard production lead time 7-14 business days, maximum production period will not exceed 20 business days (removed original ambiguous "up to 25 days" to reduce misleading risk). We will send delay notification via email if production needs extra time.
2. Available Shipping Methods & Transparent Cost (No Hidden Fees)
All shipping options are trackable via https://www.17track.net/en, tracking number will be sent to customer email within 24 business hours after dispatch.
| Shipping Type | Business Day Delivery Window | Exact Shipping Fee |
|---|---|---|
| Exclusive Free Shipping | 15-25 business days | $0.00 USD |
| Standard Shipping | 10-15 business days | $5.00 USD |
| Economy Shipping | 7-10 business days | $10.00 USD |
| Expedited Fast Shipping | 2-5 business days | $20.00 USD |
3. Serviceable Countries
We only deliver to the following regions: Australia, Belgium, Canada, Czechia, Denmark, Ecuador, Finland, France, Germany, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States. We cannot arrange delivery to any other countries or territories.
4. Critical Customs & Tariff Disclosure (Mandatory Google Transparency Requirement)
All shipping fees charged on checkout DO NOT include import duties, customs tax, clearance fees or local brokerage charges of your receiving country. All international import tariffs, customs inspection fees shall be fully borne by the customer upon arrival. Please consult your local customs authority to confirm potential tax cost before placing orders. We do not cover any customs-related charges for all orders.
5. Shipping Restrictions & Important Notices
- We cannot redirect delivery address after order confirmation. Please double-check full shipping address before payment.
- PO Box, parcel collection center addresses are not supported; orders with PO Box address will be suspended and we will contact customers to update valid residential/commercial address.
- We take no responsibility for undelivered packages caused by incorrect customer-provided address. Address modification is unavailable once parcel is dispatched.
- Standard mail carriers do not require signature upon delivery; packages will be placed at safe locations designated by couriers, we shall not compensate for lost parcels without delivery signature.
- If you do not receive your parcel within the stated delivery window, please email support@wearingfelicity.com with your order number, we will assist to track the shipment within 1 working day.
6. Tracking Information Delay Reminder
Tracking data on 17track.net usually syncs with courier system with a 1-3 business day delay, no need to submit repeated tracking inquiries within 3 days after dispatch email.